![]() ![]() be the subject of clear client consent, except where delay would compromise animal welfare.If an estimate is declined, this should be clearly recorded be offered before treatment is commenced.include a clear warning that additional charges may arise, eg if the treatment plan changes or complications occur.cover all likely charges in the time period covered, including ancillary or associated charges, such as those for medicines/anaesthetics, diagnostic tests, pre- or post-operative care, follow up or routine visits and should include VAT.Insured clients should therefore be advised to contact their insurers to verify their cover at the earliest opportunity.ĩ.10 Veterinary surgeons should offer clients a realistic initial estimate (which may be for a defined period of time if appropriate), based on the best available information at the time, of the anticipated cost of veterinary treatment. If the animal is covered by pet insurance, it is in the interests of all parties to confirm the extent of the cover under the policy, including any limitations on cost or any exclusions which would apply to the treatment proposed. Clients should be furnished with sufficient information about the fees associated with treatment to be in a position to give informed consent to treatment.ĩ.9 Discussion should take place with the client covering a range of reasonable treatment options and prognoses, and the likely charges. Clients should be provided with clear and easy to understand information about how fees are calculated and what it is they are being charged for. It may be helpful to explain to clients the factors that influence the determination of the level of fees.ĩ.7 Pricing practices should comply with the Consumer Protection from Unfair Trading Regulations 2008 and other consumer protection legislation, and should not be false or misleading.ĩ.8 Veterinary surgeons should be open and honest about fees for veterinary treatment. There are no statutory charges and fees are essentially a matter for negotiation between veterinary surgeon and client.ĩ.6 Fees may vary between practices and may be a factor in choosing a practice, as well as the practice's facilities and services, for example, what sort of arrangements are in place for 'out-of-hours' emergency calls (eg are emergency consultations at the practice premises, or by another practice at another location). The RCVS has no specific jurisdiction under the Veterinary Surgeons Act 1966 over the level of fees charged by veterinary practices. Feesĩ.5 A veterinary surgeon is entitled to charge a fee for the provision of services. the data subject’s right to lodge a complaint with the Information Commissioner’s Office.ĩ.3 Veterinary surgeons should not obstruct a client from changing to another veterinary practice, or discourage a client from seeking a second opinion.ĩ.4 If a client's consent is in any way limited or qualified or specifically withheld, veterinary surgeons should accept that their own preference for a certain course of action cannot override the client's specific wishes, other than on exceptional welfare grounds.the right to withdraw consent to the processing of his/her data, the right to access the data, the right to rectification or erasure, the right to data portability and the right to restrict processing) and ![]()
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